Answer: No, that is not mandatory. However, we recommend that you take a few pictures on site with your smartphone or camera in order to clarify any conversion costs in advance.
Answer: We normally work with photos of the on-site situation, which our fitters look at. If our fitters are not completely sure, we are happy to offer an on-site appointment. But this is the absolute exception.
Answer: You can take a few pictures on site with your smartphone or camera and send them to us in advance by email or WhatsApp. It is very important to us to clarify any additional costs in advance, but in most cases we manage without additional costs.
Answer: Our fitter will bring the system and the required materials with him to the agreed appointment. Any salt that may be ordered will be delivered in advance by a shipping company.
Answer: In such cases we of course offer a graduated discount. Our employees will be happy to provide you with advice
Answer: The useful life of our systems is usually at least 15-20 years.
Answer: So far we have never had a case where we were completely unable to install anything. The 30 cm free pipe is the prerequisite for the worry-free package without additional costs. If the 30 cm is not available, we will modify your pipes slightly to create the space. We would be happy to clarify the costs for this in advance, ideally by sending us pictures of the installation situation.
Answer: We would be happy to offer you the appropriate maintenance for your device. According to DIN, maintenance should be carried out by a specialist at least every 12 months.
Answer: This is entirely up to you. However, please make sure you use the correct type of salt and that the salt complies with EN 973 Type A. The advantage of ordering through us is that the salt is delivered directly to the curb.
Answer: We plan the assembly for you to take up to 3 hours. If there are no special circumstances, this time frame is sufficient.
