Frequently asked questions about About Us

We offer a Germany-wide assembly service for our water treatment systems. For many systems, you can order this service at a fixed price. For larger projects or special cases, assembly is charged according to the effort involved. We would be happy to provide you with a quote for this.

Our fitters are part of our own factory customer service and work from four locations. They travel throughout Germany. The advantage of this is that you save a lot of money, as our systems are not sold to third parties and our fitters are trained specifically for you and our systems. In addition, you only have Alfiltra as your contact, who will take care of all your requests or problems. Because the systems are installed every day, our fitters are familiar with all installation locations and conversions.

In most cases, an on-site inspection is not necessary. However, to protect both sides from any disagreements, we recommend that you take a few pictures of the installation site with your smartphone or camera. You can find out exactly what should be included in the pictures in our article:

Pictures-What should be shown in the pictures?

If we cannot identify anything from the pictures, we will include you in an existing tour in your area, although this can mean a waiting time of 4-8 weeks depending on where you live. Viewings are special cases, however, and hardly ever occur thanks to the trained eyes of our fitters.

99% of all further questions can be answered by phone, email or through our Help Center .

Alternatively, we can send you your system, which will be installed by an installer of your choice.

For private customers, an on-site inspection is not necessary in most cases. Thanks to our many years of experience, we can use a few details from you to quickly assess whether and at what cost we can install the system for you, or what system you need. The best way to do this is to take a few photos with your smartphone . The photos and the travel costs saved create a cost advantage for us and therefore for you too.

Even in apartment buildings, the house installations are usually designed in such a way that the installation of a water treatment system is possible without any problems. In order to estimate the costs, a photo of the installation on site is often sufficient. If you would still like to view the site, please contact us.

For commercial projects, the question of a viewing depends on the type of project. Here, it must be considered on a case-by-case basis whether a viewing makes sense. Please contact us, we will be happy to advise you.

If you have any concerns about whether we really do a good job, you can access fake-proof testimonials at the following link:

https://www.ekomi.de/bewertungen-alfiltrade.html

We are often asked whether we give out addresses of reference customers. Data protection is an important issue for us. Please understand that we therefore do not give out the names or addresses of our customers. However, we have created a page for you where you can read anonymous testimonials:

https://alfiltra-erfahrung.de/

Upon request and with the consent of the corporate client concerned, we can provide you with references if required. Please contact us for this purpose.

Alfiltra.de has been successfully certified and is authorized to display the EHI seal of approval in the shop. The certification guarantees in particular

• a transparent ordering process
• complete information about costs, purchase contract, delivery etc.
• Protection of personal data
• neutral complaints procedure by the certification body.

The certification criteria are continually being developed further. The shop is completely recertified every year.

The certificate can be opened at the following link (there you will also find the verification criteria): Open in new page

The delivery times for individual products can be found on our online shop at www.alfiltra.de for each item.

We generally keep all common products in stock, so that shipping can be guaranteed within 1-2 days. We build large industrial plants to order. Therefore, the delivery time for these plants is extended by about a week. For orders with delivery to Austria, please add 1 to 2 additional working days. Orders to Switzerland require 4 to 5 additional working days due to customs clearance.

Depending on the product type, shipping is handled by DHL Parcel or DHL Freight (forwarding company). Delivery times for parcels are usually 1 - 2 working days. For forwarding company shipping, delivery usually takes 2 - 5 working days.

For items that require assembly (for example, water softeners in a worry-free package), the delivery time depends on our assembly planning. For this purpose, we have created a map with different zones and the corresponding waiting times for assembly for our Germany-wide assembly service. The times given are guidelines, which can be shorter or, in exceptional cases, longer.

Since we have our own factory customer service with our own fitters, we are dependent on dividing our assembly planning into tours. This brings an enormous cost advantage, which we are happy to pass on to our customers. The disadvantage is that the waiting times may be a little longer. However, we endeavour to keep the waiting times as short as possible.

Further information on the assembly service